Privacy Policy

Last updated:

1. Introduction

Backvitalregen Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and order NovaZenith.

2. Information We Collect

2.1 Information You Provide

When you order NovaZenith or contact us, we collect:

• Full name
• Phone number
• Email address (optional)
• Delivery address
• Any messages you send us

2.2 Automatically Collected Information

When you browse our website, we automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent
• Referring website
• Device information

This data is collected via cookies and analytics tools to understand how visitors use our website.

2.3 Cookies

Our website uses cookies for:

• Essential cookies: To provide site functionality and security
• Analytics cookies: To understand visitor behaviour via Google Analytics
• Marketing cookies: To enable personalized advertising via Google Ads

You can control cookie preferences via our cookie banner.

3. How We Use Your Information

We use your personal data to:

• Process and fulfil your order
• Contact you to confirm your order
• Arrange delivery
• Respond to your inquiries
• Improve our website and services
• Comply with legal obligations
• Send promotional communications (only if you consent)

4. Legal Basis for Processing

Under UK GDPR, we process your data based on:

• Article 6(1)(b): Performance of a contract (your order)
• Article 6(1)(a): Your explicit consent (marketing communications)
• Article 6(1)(f): Legitimate interests (improving our services)
• Article 6(1)(c): Legal obligations (tax and company law)

5. Data Sharing

We do not sell your personal data. We may share it with:

• Courier/Delivery partners: To fulfil your order
• Payment processors: As instructed by you
• Google Services: For analytics and advertising (anonymized data)
• Legal authorities: If required by law

6. International Transfers

Some third-party services may transfer data outside the UK/EU. We ensure appropriate safeguards are in place under Standard Contractual Clauses or adequacy decisions.

7. Data Retention

We retain your personal data:

• Order information: For 7 years (tax and legal requirements)
• Contact messages: For 12 months or as needed to resolve your inquiry
• Analytics data: For 26 months (Google Analytics default)
• Marketing consent: Until withdrawn

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Erase your data ("right to be forgotten")
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent at any time

To exercise these rights, contact us at info@backvitalregen.world.

9. Complaints

If you believe we've violated your privacy rights, you can lodge a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113
• Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

10. Third-Party Services

Google Analytics

We use Google Analytics to track site usage. Google processes anonymized data about your browsing behaviour. Google's Privacy Policy is at policies.google.com/privacy.

Google Ads

We use Google Ads for remarketing. This allows us to show relevant ads on other websites. You can opt out via Google Ad Settings.

Google Maps

Our contact page displays an embedded Google Map. Google processes location-related data. See Google's Privacy Policy for details.

11. Children's Privacy

Our website is not intended for children under 18. We do not knowingly collect data from children. If we discover we've inadvertently collected data from a child, we will delete it immediately.

12. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by email or prominent website notice. Your continued use of our website constitutes acceptance of updated terms.

13. Contact Us

For privacy concerns, contact:

Backvitalregen Ltd
Unit 12, Clerkenwell Workshops, 27-31 Clerkenwell Close
London EC1R 0AT, United Kingdom
Email: info@backvitalregen.world
Phone: +44 20 3883 7246
Hours: Mon-Fri 09:00-17:00 GMT